Ashweena Pharmaceuticals | 100% Ayurvedic Products for Natural Wellness

At Natures Magic Life, we take pride in offering 100% genuine and high-quality Ayurvedic products. Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

• Products can be returned within 7 days of delivery.

• To be eligible for a return, the item must be:

  • Unused, unopened, and in the same condition as received.

  • In its original packaging with all seals intact.

  • Accompanied by a valid proof of purchase (order ID/invoice).

❌ Products that are opened, used, or tampered with are not eligible for return due to hygiene and safety reasons.

2. Non-Returnable Items

• Health supplements, personal care products, and consumables that have been opened.

• Products purchased during special sales, offers, or clearance.

• Damages caused by improper storage or customer mishandling.

3. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to your original payment method within 7–10 business days.

• Shipping charges are non-refundable unless the return is due to our error (wrong/damaged product).

4. Damaged, Defective, or Wrong Product

• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos/videos of the product and packaging.

• We will arrange for a free replacement or full refund in such cases.

5. How to Initiate a Return

To initiate a return or refund, please contact our customer support team with your Order ID:

📞 Call: +91 84472 88907
✉ Email: support@ashweenapharmaceuticals.com | official@ashweenapharmaceuticals.com

Our team will guide you through the return process.

6. Important Notes

• Refund timelines may vary depending on your bank/payment provider.

• COD (Cash on Delivery) refunds will be issued via bank transfer or store credit.

• Please ensure proper packaging while returning products to avoid damage in transit.

7. Contact Us

For any queries regarding returns & refunds, please reach out to:

Natures Magic Life
📍 A-48, Gali No. 2, Dashrath Puri, New Delhi – 110045, India
📞 +91 84472 88907
✉ official@ashweenapharmaceuticals.com | support@ashweenapharmaceuticals.com